RMA Tourism is the only independent company offering professional, objective mystery shopping services to the tourism industry east of Ontario. Our professional mystery shop program provides clear and objective feedback to tourism businesses covering a range of product qualities. The RMA mystery shop team has conducted more than 700 shops over the past 5 years.

RMA customizes mystery shop questionnaires to the needs of each client. RMA Tourism's shoppers are trained shoppers to match a customer profile of each shopped business. The shoppers provide detailed information on the customer experience.

In the past several years, RMA Tourism has provided customized mystery shops to the following client groups in Atlantic Canada, including:

• Bay of Fundy Tourism Partnership
• Commission du tourisme acadien du Canada atlantique
• New Brunswick Tourism & Parks
• New Brunswick Museums Association
• Nova Scotia Provincial Parks
• Yarmouth & Acadian Shores
• Hospitality Newfoundland & Labrador
• Tourism Industry Association of Prince Edward Island
• Atlantic ÉCONOMUSÉE Network
• Pacrim Hospitality

Mystery shopping is the best way to offer tourism businesses constructive customer focused feedback. RMA Tourism's program includes mystery shop orientation and one-on-one post shop reviews with each enterprise.

 

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© 2008-2009 RMA Tourism Ltd. PO Box 818, 151 Main St., Parrsboro, Nova Scotia B0M 1S0 | phone: 902.254.2772 | fax: 902.254.2711